A Logistics Guide to Offer Great Shipping Solutions for eCommerce Businesses

Online ordering is one of the best things to have happened for avid shoppers; packages arrive magically on their doorsteps within a few days after placing the order. Many eCommerce portals have set the benchmark by integrating free shipping for delivery in two days, which has proven to be a success, but that is not all that customers need. Customers want secure communication, timing options and pricing transparency. On the other side, most merchants want fair pricing, repeat customers, and secure management. All of this is possible once you integrate eCommerce shipping solutions. Let’s see how you can do that.

Delivery Timing Options

The two-day benchmark is excellent; sometimes, customers want things as soon as possible – such as a gift. However, materials and machines are a significant part of every business. So, a quick delivery could either make a sale or break one. Particularly in the cases of distribution of heavy materials or replacement – it is fine to take a week or two, as long as the customer knows what to expect.

Pricing Transparency

Customers hate to see any discrepancies in charges in their shopping basket, so consider breaking it down as much as possible, which may encourage them to shop more. Stay away from hidden costs at the end of transactions, which could lead to cart abandonment. Instead, try giving them pricing options.

Communication

All customers are eager to know when their package is coming. Reduce contact with customer service by sending sales confirmation with the tracking number, when they can expect it and how they can get in touch with the shipper.

Fair Pricing

If you don’t have enough profit to give free shipping on every purchase, make sure your business can afford to lose its money – and that the sales are worth it. Do not lose cash where you don’t have to unnecessarily.

Repeat Customers

Don’t ever try to make money for profit out of high shipping or handling charges. In the best case scenario, customers may shop at your store just once, maybe, if they are desperate. Usually, they see high prices as a scam and tend to stay away from those.

Easy Management

No doubt, shipping is a complicated aspect of every eCommerce business. There are different kinds of transportation, freight shipping, weight-based shipping, and international shipping, to name a few. Manually managing a store’s difficult shipping tables takes a lot of time and is often inaccurate and could lead to losses of over a thousand dollars per year. Integration of a shipping provider and hence taking care of eCommerce shipping solutions reduce time and effort without keeping accuracy at stake.

Integrating eCommerce shipping solutions with your business systems is a significant investment. However, most options tend to be expensive and time-consuming. However, it is possible to achieve the same results at a more affordable rate with integrated solutions designed particularly for eCommerce.

Get an integration solution that follows bidirectional integration. While synchronising business information between Magento and Microsoft Dynamics 365, for example, data needs to be sent from Magento to Dynamics 365 and inventory information from Dynamics 365 to Magento to be useful.

Make sure that the integration solution deploys quickly as well. It should be compatible with the eCommerce platform and ERP system to enable rapid integration. The solution should support cloud-based solutions since more and more businesses are leaning towards that.

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