Are you finally starting with your eCommerce business? Congratulations on that!However, you must remember that nothing beats the competition in an overcrowded market. Your customers’ shopping experience can either make it or break it for you. In the same way, the logistic partner that you choose to invest in can greatly determine your business’ success or failure. You should hire the best courier service in India, so here are five questions you must ask before choosing your logistic partner.
What Is the Pricing?
Make sure fulfilment costs are made clear before working with a partner. This is essential and can scream red flags at times. Several solutions aren’t transparent with their pricing and the seller only gets to see an estimate when he is given a bill. Typically, logistic providers charge for receiving, packing, storage and product shipping. However, do not miss out on the less apparent fees like work orders and extended zone fees, where you are charged per hour when you ask them to work outside regular services.
Do You Have Experience Working with an eCommerce Businesses Similar to Mine?
This is very important to ask if you own a small business that sells less frequently or are an individual who is handling your fulfilment currently. Even though you may try and predict, the pattern of almost all eCommerce businesses is unstable. It is crucial to make sure that the chosen logistics provider can fulfil, manage and report on your order types. They must show the ability to efficiently deal with irregularities in how inventory flows and to handle increased demands as your business grows.
Before you discuss your eCommerce business requirements, make sure to ask your chosen logistic provider about the fulfilment processes that are already in place. You must pick an ideal provider i.e. one with the most similar operations to your needs and this will ultimately need the least disruption and adjustment from both ends.
Do You Have Capacity Constraints?
eCommerce is all about growth. Make sure you and your fulfilment partner are on the same page and that they grow while your orders spike as well. Gaining information about the methodologies and operational workflows of a logistics provider will give you an insight into how they will meet your needs. Look for a Warehouse Management System (WMS) in your fulfilment partner, if they have one in place, that makes them reliable. This feature maximises its operational functionality and accuracy. The right WMS must be able to handle the dynamic and changing demands of your eCommerce business.
How Quickly Can You Fulfil Items?
This may be a question that seems obvious and irrelevant; however, along with fast dispatch, you need an outsourced fulfilment provider that will give you access to higher-end shipping tags. Being registered with such programs helps you stay on the map and competitive, which is ultimately crucial for gaining conversions without losing out on your profit margins.
Many times, order delays are caused when there is a lag even before the order reaches the shipping dealer. Hence, you will need to ask your logistic partner how long the procession, packing and dispatching time would be. Make sure to spend time in all the stages of delivery and invest in India’s best courier service.
Do You Support Returns?
You can’t avoid returns and they are a requirement for the broader market. However, not all providers support them. Go through what options you have for customer returns or you may even consider returns to go directly to you without reaching your fulfilment partner.
Customer is God, which is why you must research thoroughly before having to invest in him. As mentioned earlier, customer experience can either make it or break it for you, so make sure to look for a logistic partner that can provide the best courier service in India.