Ecommerce Perfect Logistics Markets Trends The winds of change do not spare anyone or anything, and the e-commerce logistics market is no exception. So, it’s time to keep an eye on the top 10 trends that are rocking the market or are sure to do so soon.
The emergence of same-day delivery
Once unheard of, same-day delivery has become very popular today, and now is much more than a simple “add-on” in e-commerce logistics management services. In fact, today’s empowered consumers seem to expect this kind of superfast delivery in case of every purchase.
Ecommerce logistics becoming a prominent driving force
Earlier people did not have much faith in e-commerce. However, it has become a major driving force in recent times. Contrary to brick and mortar stores which often tend to remain stagnant, e-commerce is showing a steady rise. With this rising role of e-commerce logistics in the retail space, supply chain and logistics professionals will definitely have to look forward to innovative techniques.
Visibility a key driver of logistics innovation
In this context, the term visibility implies having complete knowledge of the entire supply chain, from the placement of order to delivery. This implies a centralized system, connected through mobile apps that maintain a connection with end-customer as well as home base for e-commerce logistics providers.
Engagement and efficiency creating competitive advantage
Ecommerce giants like Amazon have created a benchmark with wonderfully optimized supply chain, lighting fast delivery times and state-of-the-art customer experience. This has really led to an enduring impact over consumers, which is here to stay. Hence, as the market grows more and more competitive, supply chain efficiency and end-customer engagement will emerge as the key factors establishing a competitive advantage.
Customer-centric supply chains
With consumers becoming increasingly empowered, the supply chain will undergo re-invention. This implies that some back-end activities will come to the forefront, while certain non-sales tasks will tend to move up the supply chain in case of e-commerce logistics management services. Given this, restaurants, retailers, 3PLs and others will opt for customer-centric supply chains.
The advent of drone deliveries
Drone deliveries became very popular with Amazon announcing the same. Although no company has yet gone for regular drone deliveries, some retailers are now giving it a serious thought. Taking into account certain regulatory issues cropping up, there might be the possibility that drone deliveries will be the talk of the day shortly.
The position of parcel delivery and postal companies
With increased customer expectation and newer competition, postal and parcel companies, in order to be a part of the game, will need to revamp their supply chains. To do this, they need technology for a centralized system for proper task assignment and due to customer engagement.
The interaction of consumers with a chatbot
A chatbot is a complete automated chat agent. A number of consumers will be able to interact with it in 2017. Through offering interactive, guided browsing, the chatbot enhances the number of platforms of a brand.
The end for wallet and cash to begin
The traditional wallet will be replaced by point-of-sale and mobile devices (a phenomenon which has already started). So, it would be good if merchants or e-commerce logistics providers can set up these new payment methods as soon as possible.
The route to accurate predictive analysis
Through customer interactions and scanning of customer profiles, massive data obtained will be used for predictive analysis. This will predict a consumer’s upcoming purchase, depending upon the behaviour of other customers who possess the same kind of profiles.